FAQ

Shipping

Q: What are your shipping rates?
A: We charge HK$30 for local delivery and HK$100 for overseas delivery, plus tax and duty.

Q: How do you ship my order?
A: We ship orders worldwide with FedEx Express, from Monday to Friday.

Q: Will you provide a tracking number once my order is shipped?
A: Once the order is shipped, you will receive an email with the tracking number to trace the shipment.

Q: When will I receive the goods?
A: Due to increased precautionary measures and parcel volumes, carriers may experience unexpected delays. We kindly ask that you allow an additional 3-5 business days (on top of the quoted transit time) before sending in an enquiry to our Customer Support team. Should your order not arrive after this period, please contact us and we’ll be happy to help you.

Q: am I responsible for the “Customs, Taxes and Duties” of my order?
A: Customs taxes, duties or import charges are your responsibility. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.


Product Enquiries

Q: If my first purchase is over HK$5,000, can I enjoy a 50% discount ?
A: Yes, please get in touch so that we can arrange this for you.

Q: What do you mean by “Made in Italy”?
A: Our entire production takes place in Italy, from design, manufacturing and plating.

Q: Can I pick up my order myself?
A: Yes, you’re welcome to our Hong Kong Distribution Centre.

Q: Can I buy your products at a trade show?
A: Yes, please get in touch so we can send you an invitation.

Q: Can I return or exchange a product that you’ve shipped to me?
A: No. You cannot return a product unless it’s damaged or the wrong item.

Q: Can I get 100% refund if product doesn't match its description?
A: Yes, 100% guaranteed.  However, all product descriptions and photos are based on the actual product.

Q: Can I buy one piece of each product to test the quality? Will the price be different?
A: Absolutely, we ship any quantity you need for the same price.

Q: Can I order with your office instead of online?
A: Yes, please get in touch or give us a call during office hours.